Find answers to common questions about H.U.M.A.N. training, App access, licensing, and support.
App Orientation
No. Trial users complete a required privacy acknowledgment, not full App Orientation.
No. The full two-week training program is not required to use the H.U.M.A.N. App. Yes, an App Orientation is required for licensed users who have not completed the training. Training graduates do not need to repeat the orientation.
Participants who successfully complete the App Orientation receive a certificate by email.
Privacy and Professional Judgment
The App is designed for aggregated data, summarized findings, and supporting evidence. Users must not enter or upload individual-level data, line lists, personally identifiable information (PII), or protected health information (PHI).
Users must follow their organization’s own data-use policies.
No. The H.U.M.A.N. App is not a statistical analysis platform.
No. The H.U.M.A.N. App uses AI to support analysts as they interpret findings, explore context, and develop evidence stories. Analysts remain responsible for evaluating evidence, exercising professional judgment, and determining what to communicate.
Training and Licensing
The two-week virtual training program is capped at a maximum of 10 participants per cohort.
Yes. Participants receive temporary access to the H.U.M.A.N. App during the two-week training program. Continued access after training requires an organizational App license.
No. Independent organizational App licensing is separate from Workforce Training.
Yes, authorized user replacement is available within an organization’s purchased seat limits.
Free Trial and Billing
Yes. HEP offers a free seven-day trial using a prepared example. No credit card is required. The trial does not permit uploading organizational data or saving work, and it does not automatically convert to a paid subscription.
Monthly and annual organizational licenses are both available.
No. Workforce Training and ongoing App licensing are billed separately.
Yes. All prices for H.U.M.A.N. App licensing and workforce training are listed in U.S. dollars (USD).
Security and Support
The H.U.M.A.N. App is designed for aggregated data, summarized findings, and supporting evidence—not individual-level data or personally identifiable information. Organizations with specific data security requirements are encouraged to discuss them with HEP before licensing.
Licensed users and training participants can save their work and return to it during their authorized access period.
When an organizational license ends, App access ends. Saved work is retained for up to 12 months after license expiration, allowing it to be restored if the organization renews during that period. After 12 months, saved work becomes eligible for deletion under HEP’s retention policy.
Technical support arrangements will be communicated directly in licensing agreements.
App Demonstrations
Yes. Organizations interested in an App demonstration can schedule a 30-minute call to discuss their needs, learn about HEP’s offerings, and explore whether a demonstration would be helpful.
